RUEN
+7 495 205-69-49

About company

It was founded in February 2012.
Representative offices: Russia, Ukraine, Belarus.

Reserve Master is the first specialized payment system for hotels. It is not for online stores or for selling tickets online, only for hotels.

Sergey Zakharchenko
Vice-president

“Having worked in the payment business for 5 years, deeply immersed in its specific features, I have realized there is a huge niche on the market. The segment of the payment systems for hotels does not provide any profitable offers at all. Of course, there have been the payment methods for hotels. Nevertheless, there have not been specialized systems, which take into account the business specifics. I wanted to create a payment service designed only for hotels. I have put together a squad, and we have developed Reserve Master Service”.


Ivan Matveev
Technical Director

“Hoteliers, who have liked our service, complained only of one thing: uncomfortable working process with the use of different programs, a lot of time was spent on basing in 1C. I have realized it is really important for hotels. Nevertheless, what should I do? Should I create a new product? However, I have found a better solution! We have started the integration with all known hotel Property Management Systems: Epitome PMS, Edelweiss, Intellect Style, Fidelio, Micros, 1C Hotel, SimpleOrder, and this time we have offered hoteliers a perfect product”.


Catherine Besperstova
Operations director

“The modern service Reserve Master has been changed and crafted several times. Nowadays, the connection to the system takes less than 30 minutes. Money comes to the hotel account on the 3rd day after the payment. Who knows how Reserve Master will look like tomorrow? Maybe, in 30 years it will be installed telepathically. However, there is one thing, in which I am 100% sure: we will certainly adapt the system to new conditions of hotel industry”.


We have taken into account all the specific features of your business:

  • convenient ways of payment via payment self-service kiosks in Russia — more than 240 000 of locations,
  • integration with Epitome PMS, Edelweiss, Intellect Style, Fidelio, Micros, 1C Hotel,
  • money conversion in the system — any guest can pay in any currency,
  • technical support of payers — your customer gets help,
  • the use of credit/debit cards or electronic money via our service.

The contract is the offer of service

provision concerning the payment guarantees

Reserve Master LLC represented by the General Director Planotova Anna, acting under the Charter, hereinafter referred to as “Service provider”, and the Individual hereinafter, referred to as “Payer”, of the other party, hereinafter jointly referred to as “Parties”, have entered into this Contract, a public contract-offer for individuals, as follows:

  1. Terms and definitions

    Booking is an obligation of the Customer to provide to the Payer goods (work, services) in return for their payment.

    Customer is a legal entity or individual entrepreneur, which provides the Booking to the Payer.

    Guarantee is the obligation of the Service provider to the Customer to pay the cost of the Booking service instead of the Payer, in the case of obligation default of the Payer concerning its payment. The identification of the Payers and the provided Guarantees is carried out with the help of the Code. The duration of the provided guarantee is until the fulfillment of the payment obligations of the Booking by the Payer, but no later than 3 working days from the date of its issue. The guarantee is issued to the Payer in electronic form based on the contract signed between the Service provider and the Payer.

    Code is a unique identifier assigned by the Customer of the Booking in the format: TTTT-NNNNNNNNNNN, where TTTT is the number of the contract and NNNNNNNNNNN is the serial number of the identifier.

  2. Subject of the Contract

    1. According to the terms of the Contract, the Service provider provides services concerning the Guarantees provision to the Payer.

  3. Procedure of guarantees provision

    1. The Service provider provides the Guarantee based on the data (the Code and the amount of the guarantee) reported by the Payers.
    2. The Service provider is eligible to charge a fee to the Payer for the Guarantee provision.
    3. The Service provider provides the Guarantee after the full payment of the amount of Guarantee maintenance and the payment for his services.
    4. The Service provider is eligible to refuse to provide the Guarantee to the Payer without disclosing the reason.
    5. When not in use Payer Services Reservation, Customer upon agreement with the Payer is obliged to:
      1. To inform the Service Provider of the fact of non-payer of services Reservation indicating the amount returned to the payer.
      2. The service provider returns the Payer in any convenient way amount intended to return.

  4. Rights and obligations of the Parties

    1. The Service provider is eligible to:
      1. Define independently the scope of persons for signing the contracts for the performance of the Contract. At the same time, the Service provider is eligible to determine the forms and terms of such contracts taking into account the interests of the Payer.
    2. The Service provider is eligible to:
      1. Provide the Guarantee to the Payer in the amount requested by the Payer within 1 hour after the payment in accordance with the paragraph 3.3.
      2. Prove to the Customer the information concerning the provided Guarantee within 1 hour after its issue.
      3. Provide the informational support to the Payer.
      4. Provide to the Payer, at his written request, the information concerning the circumstances of Guarantee issue necessary for the consideration of the Customer’s applications (complaints) within 5 (five) working days from the date of written request receiving.
    3. The payer is eligible to:
      1. Require from the Service provider the information concerning the circumstances of money reception.
    4. The Payer is obliged to:
      1. Inform the Service provider about the amount and the Code for the Guarantee issue.
      2. Make the payment until the receipt of the Guarantee to the Service provider in accordance with the paragraph 3.3.
    5. The Payer agrees:
      1. With the possibility of assignation of claims according to the Customer's requirements concerning the Booking payment by the Payer.
      2. With the possibility of the countervailing equity set-off according to the claims and obligations arising between the Service provider and the Payer.

  5. Liability of the Parties

    1. In the case of the non-fulfillment or improper fulfillment of the obligations of the Contract, the Parties bear responsibility in accordance with the terms of the Contract and the legislation of the Russian Federation.
    2. The Service provider is not liable for the disputes and disagreements arising between the Customer and the Payer in any cases, when such disputes and disagreements are not relevant to the subject of the Contract, as well as disputes and disagreements concerning the quality, amount and timeliness of service provision to the Payer by the Customer.

  6. Force majeure

    1. The Parties are released from liability for full or partial failure to perform the obligations hereunder if such failure is the result of force majeure circumstances (“force majeure”), i.e. extraordinary and unavoidable circumstances under the given conditions, including mass riots, prohibitive acts of governmental agencies, natural disasters, fires, accidents and other force majeure circumstances.
    2. The Parties have to notify each other in written form about the force majeure circumstances within 7 (seven) days from the date of their occurrence.
    3. If the occurrence of the specified force majeure circumstances has directly affected the performance of the Parties’ obligations in due time, specified in the present Contract, this period is extended according to the time of these circumstances.

  7. Privacy Policy

    1. The Parties shall follow the Privacy Policy, including all the information obtained during and in accordance with the performance of the Contract, for an unlimited period of time.
    2. In addition to the organizational processes, the Privacy Policy applies to all the confidential information in accordance with the legislation of the Russian Federation and the information, which is considered commercial confidentiality of the company or business. The Parties cannot transfer any records or messages to any third parties.
    3. The Privacy Policy is not applied to the publicly available information.
    4. The Parties have to keep confidential information of other Party, including business and corporate documents in the inaccessible place for the third parties and to take all the necessary measures for the inability of the third parties to get the access to this information.
    5. The obligations of keeping the Privacy Policy are applied to the third parties, who can be involved in the work in accordance with the present Contract.
    6. The Parties guarantee proper circumspection as well as the fact that all persons engaged in the implementation or performance of this contract comply with the conditions of the contract in relation to the privacy policy and data and information protection.

  8. Contract validity period and termination procedure

    1. The Contract is valid until the fulfillment of all the obligations by the parties, but no later than 3 working days.
    2. Any Party in accordance with the Contract is not eligible to terminate it unilaterally

The English translation of this Agreement shall only serve the better understanding and is intended as a reading version. In case of ambiguities, the Russian version shall prevail.

Company: Reserve Master LLC
TIN 9715306579, RRC 771501001
PSRN 1177746998054
Legal address: 127018, Moscow, 1, Skladochnaya Street, building 18, office 318

Bank details:
Name: “Alpha Bank” (SC)
C/a 40702810602940007537, C/a 30101810200000000593, BIK 044525593

Contact Information:
E-mail: info@reservemaster.ru
Telephone of technical support: +7 (495) 205-69-49